Carol Smith

Author and presenter Carol Smith is president of Home Address, a Colorado Spring, Colo.-based customer service consulting firm.

Latest Articles by Carol Smith

BUILDER
Get the Most Out of Customer Surveys
4 MIN READ
BUILDER
14 Questions to Ask Before Launching a Customer Satisfaction Survey
6 MIN READ
Customer Service
In You They Trust
4 MIN READ
Business
Disservice Call
4 MIN READ
Business
To the Rescue
4 MIN READ