The Inquisition

The hard questions you must ask and answer for yourself and your business.

5 MIN READ

Gordon Studer I recently analyzed several custom builders in various markets around the country. Two key issues that came up repeatedly were the changes in their marketplace and the changes in their customers. In this column I’ll address how builders can evaluate their business environment, including potential customers, using common market research techniques.

Economic Research. Everyone wants to know when the market is going to turn around. The answer depends on your particular market. In many areas I’ve seen signs that perhaps we’ve hit the bottom, while in other markets the economic indicators aren’t so positive.

How do you discern the economics of your particular market? Here are some questions you need to answer:

  • What’s the current economic state of your market? Is it healthy or declining?
  • What are its short- and long-term economic outlooks?
  • Which economic factors could potentially impact your market? (Examples include large employers moving into or out of the area, tax incentives for certain types of housing, and rising lumber costs.)
  • Has the population increased, decreased, or remained steady?
  • What are the major companies for which your buyers work?
  • How healthy are they? Have they announced layoffs or expansion plans?
  • How are the demographics changing? (Are more couples having children? Are more multigenerational families living in the same household? Are more employees of large companies moving into or out of the area? Are more people working from home?)
  • How do you think your market’s housing needs will alter in response to changing demographics?
  • The answers to these questions can be found by doing research at your community’s library, official website, or town hall; by visiting the local Better Business Bureau; or by speaking to area Realtors. The NAHB Economics Group also has a number of economic reports that may assist you in gathering this information.

    The Multiple Listing Service (MLS). In today’s marketplace, custom builders aren’t only competing against each other to build a client’s new home. Clients who previously would have been interested in building a new home instead are looking at the resale market—especially in areas with heavy inventory. The MLS is your best source for understanding resale—and often new-home—competition.

    When it comes to housing availability in your market, there are several questions you should be able to answer. For each, concentrate on the specific neighborhoods in which you are building. Also look at the data both for homes sold within the past year and for all active listings. Understanding the answers is even more critical for custom builders who are building or sitting with a spec home. Find out:

  • How many homes in the general price range at which you build are on the market?
  • What’s the average “days on market” measurement for each house?
  • What are the highest and lowest “days on market” readings?
  • What was the variance for the first three questions during the last three months?
  • What was the variance for the same period last year?
  • How many homes are new versus resale?
  • What was the difference between asking and selling price? (Note: Not all MLS data has this information, so you may have to dig up county records.)
  • Competitive Research. In today’s troubled economic environment, builders of all types are looking to diversify. Those known for their production homes are trying to move into the custom and remodeling marketplaces, architects who previously worked on more production-oriented homes are branching into the custom marketplace, and many builders are trying to diversify into remodeling. I recently met with a custom builder who had lost one job to a new builder in the marketplace and another project to a fellow veteran.

    Just who are your competitors, and how much do you know about them? Make a list and be sure you can answer these questions about each of them:

  • What is the company’s mission statement and/or goal?
  • Roughly how many homes or communities did it sell in the past year?
  • What types of homes does it sell?
  • What was its average sales price?
  • Roughly how many homes did it sell or remodeling projects did it complete within each community?
  • What was the average sales price within each community?
  • What is it known for within your market?
  • What does it do better than you?
  • What do you do better?
  • How can you differentiate yourself from this competitor today? And in the future?
  • How does this company’s sales, design, and construction process work?
  • Other questions you should be able to answer include:

  • Did any of your competitors go out of business within the last year? If so, why?
  • What can you learn from your competitors, including those no longer in business?
  • If more competitors start doing business in your area, what can you do to protect your market share?
  • One way to find the answers to many of these questions is to “mystery shop” your competitors. Train a friend to become a shopper for a custom home and have that person become a prospect for your competitors. Teach him or her to ask the questions that will help you better understand the ins and outs of your competitors’ sales and design operations; knowing this can help you better compete against them.

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