MFEConceptCommunity2015

MFEConceptCommunity2015

Be Prepared

2 MIN READ

You must have seen the headlines: “Toll Brothers Cuts Profit Forecast” (Reuters) and “Big Builder Sees Uncertainty” (New York Post) were typical ones. Although Toll Brothers, the nation’s biggest luxury production home builder, reaped record profits in 2005, its crystal ball apparently forecasts a cloudier climate in 2006. In some markets, demand for Toll’s houses was already down by year’s end. In Northern Virginia, for example, its sales dropped 28 percent in October 2005 compared to a year earlier, according to The Washington Post.

While many custom builders work in Toll-free markets and many of you have business booked for six months, a year, and more ahead, you should pay attention to the forecasts of Toll and other big builders who see demand falling. If they’re right, you could see a slump in your own business. But, more ominously, industry experts say you also could see Toll or other big builders try to grow business in a down market by taking market share from small, independent builders, like you.

How to protect yourself? In 1998 we ran a feature titled “Taking on Toll” that was a kind of survival guide for custom builders who found themselves competing with the big luxury home builder. The lessons from that piece still apply, and they’re good ideas even if you aren’t facing a 500-pound gorilla. Here’s a brief recap:

  • Make it personal. Your business is all about giving clients exactly the home they want. They can select any finishes they want, and can even change their minds about selections and details, within reason (and sometimes beyond reason), during construction. Where you offer flexibility and a wide range of choices, big builders offer regimentation and limited options. Make sure potential clients know this difference.
  • Sell craftsmanship. You can’t compete with any big builder on price, but you can compete on craft and finishes. This is your main strength, and it should be at the heart of your marketing message. It will resonate with the slice of the market you are pursuing.
  • Find a safe haven. If you find yourself going head to head with Toll, rethink your niche. Move to a higher price range to get out of its way or move to a different part of town or to an upscale development that’s not available to Toll.
  • Celebrate diversity. Your clients aren’t buying a cookie-cutter version of every other house in the neighborhood. They’re getting a one-of-a-kind home, and you should heavily market that distinction.
  • If you want an idea for how to level the playing field with big competitors, read the story on Custom Builders USA. It’s a new company designed to give small builders the kind of bargaining power with suppliers that Toll Brothers enjoys.

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